When you call DeLafée you will not be directed to an anonymous call center, but you will directly reach one of the creators involved in bringing you original handmade creations with gold. We speak french, english and german fluently and you can reach us from 8 a.m. to 6 p.m. CET. Please click here to see what time it is in Switzerland. We'll answer all your questions from product design and gold services to payment and order delivery.
General terms and conditions
These general terms and conditions apply to all orders placed in the online shop of DeLafée International SARL, case postale 2145, CH-2001 Neuchatel tel: +41 32 724 4860, e-mail: firstname.lastname@example.org, company identification number: CHE-111.795.404.
Our goal is to provide you with the best DeLafée experience possible from ordering online or by phone to reception of your order by you or the gift recipient.
You can order DeLafée online, by email at email@example.com or by phone at + 41 - 32 724 4860 or . Please do not hesitate to contact us by phone or email with any questions or comments.
Offer and conclusion of contract
The presentation of products in the online shop does not constitute a binding offer but an invitation to place an order.
By clicking on the [Confirm Order] button, the customer places a binding order for the products listed on the order page. The customer cannot change the order once it has been placed.
As soon as the order is received, DeLfée International SARL confirms receipt of the order by e-mail. The purchase contract is concluded only when DeLfée International SARL confirms dispatch of the goods by e-mail (the order or dispatch confirmation) or at the latest upon delivery of the goods.
We ship orders on the next business day. All orders are shipped directly from Switzerland to ensure maximum freshness. Please note that we cannot guaranty delivery dates with the Regular shipping option. If you need your order to be delivered before a specific date, please select the "Express" option for delivery with Fedex.
Goods shall remain the property of DeLafée International SARL until full payment has been made. Prior to the transfer of title the goods may not be pledged, transferred by way of security, processed or altered without the permission of Läderach online shop.
Tax and Customs
Please note that for orders outside of Switzerland your country may charge import and/or sales taxes. DeLafée International SARL ships all orders DDU (Delivery Duty Unpaid). It is your responsability to pay for taxes or import duties in the destination country.
Thank you for shopping at www.delafee.com. DeLafée International has created this statement to inform you that we respect your privacy. We do not and will not give away, trade, sell or release any information obtained from our customers unless required by law. We keep the information that you provide us to reference your previous purchases, track your orders and improve your overall shopping experience at www.delafee.com.
From time to time we may e-mail our customers about offers that we may have available. If, for any reason, you would like to be removed from our e-mail list, please via e-mail at: firstname.lastname@example.org or call us at: + 41 – 32 724 4860.
Payment and Security
For order in Switzerland, we offer the option to pay with invoice, For international order, the payment options are paypal and mastercard / visa card. Our online payment partner for VIA / Masterdard is datatrans. The datatrans secure procedure of payment by credit card is based on the protocol of data encoding : Protocol SSL 128 bits, standard RC4 with certificates 1024RSA, the highest standard for online payment. For more information on dattarns and transaction security please visit datatrans.ch.
DeLafée International SARL accepts no liability for negligent breach of contract. The same applies to breaches of contract on the part of auxiliaries and substitutes.
Contracts are subject solely to Swiss law.
The sole place of jurisdiction, without prejudice to legal remedy in the Federal Supreme Court of Switzerland, is Neuchatel, Switzerland
1. Privacy at a glance
Data collection on our website
Who is responsible for the data collection on this website?
The data processing on this website is carried out by the website operator. Its contact details can be found on this website.
How do we collect your data?
Your data will be collected on the one hand, that you tell us. This may be e.g. to trade data that you enter in a contact form. Other data is collected automatically when visiting the website through our IT systems. These are above all technical data (for example Internet browser, operating system or time of the page request). The collection of this data is automatic as soon as you enter our website.What do we use your data for?
Part of the data is collected to ensure a flawless provision of the website. Other data can be used to analyze your user behavior.
What rights do you have regarding your data?
At any time you have the right to obtain free information about the origin, recipient and purpose of your stored personal data. You also have a right to request the correction, blocking or deletion of this data. For this purpose and for further questions about data protection, you can contact us at any time at the address given in the imprint. Furthermore, you have a right of appeal to the competent supervisory authority.
Analysis tools and third-party tools
2. General information and mandatory information
Please note that data transmission over the Internet (for example, when communicating via e-mail) may have security vulnerabilities. A complete protection of the data from access by third parties is not possible.
Note to the responsible body
The responsible data processing unit on this website is:
DeLafee International sarl
Case postale 2145
Responsible entity is the natural or legal person who, alone or in concert with others, decides on the purposes and means of processing personal data (such as names, e-mail addresses, etc.).
Revocation of your consent to data processing
Many data processing operations are only possible with your express consent. You can revoke an existing consent at any time. An informal message by e-mail to us is sufficient. The legality of the data processing carried out until the revocation remains unaffected by the revocation.
Right of appeal to the competent supervisory authority
In the case of violations of data protection law, the person concerned has the right of appeal to the competent supervisory authority. The competent supervisory authority for data protection issues is the state data protection officer of the federal state in which our company is based. A list of the data protection officers as well as their contact data can be taken from the following link: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.
Right to data portability
You have the right to have data that we process on the basis of your consent or in fulfillment of a contract, in itself or to a third party in a standard, machine-readable format. If you require the direct transfer of data to another person in charge, this will only be done to the extent technically feasible.
Information, blocking, deletion
You have the right to free information on your stored personal data, their origin and recipient and the purpose of the data processing and, if necessary, a right to rectification, blocking or deletion of this data. For further information on personal data you can contact us at any time at the address given on this website.
Opting out of advertising mails
The use of published in the context of the imprint obligation contact information for sending unsolicited advertising and information materials is hereby rejected. The operators of the pages expressly reserve the right to take legal action in the event of the unsolicited sending of advertising information, for example through spam e-mails.
3. Data collection on our website
The internet pages partly use so-called cookies. Cookies do not harm your computer and do not contain viruses. Cookies serve to make our offer more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and stored by your browser.
Most of the cookies we use are so-called "session cookies". They are automatically deleted after your visit. Other cookies remain stored on your device until you delete them. These cookies allow us to recognize your browser the next time you visit.
You can set your browser so that you are informed about the setting of cookies and allow cookies only in individual cases, the acceptance of cookies for certain cases or generally exclude and enable the automatic deletion of cookies when closing the browser. Disabling cookies may limit the functionality of this website.
Server log files
The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:
• Browser type and browser version
• used operating system
• Referrer URL
• Host name of the accessing computer
• Time of the server request
• IP address
A merge of this data with other data sources will not be done.
The basis for data processing is Art. 6 para. 1 lit. f DSGVO, which allows the processing of data for the performance of a contract or pre-contractual measures.
If you send us inquiries via the contact form, your details from the inquiry form, including the contact details you provided there, will be stored in order to process the request and in case of follow-up questions. We will not share this information without your consent.
The processing of the data entered into the contact form is therefore exclusively based on your consent (Art. 6 (1) lit. DSGVO).
You can revoke this consent at any time. An informal message by e-mail to us is sufficient. The legality of the data processing operations carried out until the revocation remains unaffected by the revocation.
The information you provide in the contact form will remain with us until you ask us to delete it, revoke your consent to storage or delete the purpose for data storage (for example, after your request has been processed). Mandatory statutory provisions - especially retention periods - remain unaffected.
4. Plugins and Tools
Google Web Fonts
This site uses so-called web fonts, provided by Google, for the uniform representation of fonts. When you call up a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.
To do this, the browser you use must connect to Google's servers. As a result, Google learns that our website has been accessed via your IP address. The use of Google Web Fonts is in the interest of a consistent and attractive presentation of our online services. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f DSGVO.
If your browser does not support web fonts, a default font will be used by your computer.
This site uses the mapping service Google Maps via an API. Provider is Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA.
To use the features of Google Maps, it is necessary to save your IP address. This information is usually transmitted to and stored on a Google server in the United States. The provider of this site has no influence on this data transfer.
The use of Google Maps is in the interest of an attractive presentation of our online offers and an easy findability of the places we have indicated on the website. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f DSGVO.